Jprep Online Staff Training Prototype

Local operators also listed staff training as a challenge because most lack the capacity to provide staff with the time and attention required to properly brief them on the region and its attributes, as well as complete government training courses.

Poley Mountain executive director and working group member Jamie Hare suggested the Partnership consider developing online training, using the platform Poley Mountain used to train its 200+ staff quickly and efficiently.

Jamie facilitated the introduction with Collingwood, ON-based JPrep, an online learning management system.

The Partnership created and launched a small-scale prototype with a select group of operators, in time for the 2023 summer season. It included government-mandated safety training, and a destination onboarding training module, called the ‘Ambassador Module’, which provided employers and employees with the language and stories to enhance visitors' experiences and direct them to explore the region beyond the popular Provincial and Federal Park attractions.

In its post-pilot survey, over half of staff surveyed said they used the information daily, and the majority of employers said they would likely use it next season and wanted the Partnership to expand the number of modules offered.